Frequently Asked Questions

Click on one of the links below to go directly to the section you're looking for:

Can't find the answer you're looking for? Please visit our Policies page or call us at (877) 723-2980 and we'll gladly answer any question you may have!

Orders

Q: How Do I Place An Order?

A: We want you to feel as secure as possible buying through us, therefore we offer a few different ways to place an order:

• Order online: When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
• Call us: Our sales and service team is ready to place your order over the phone. You can reach us at (877) 723-2980, Mon-Fri 9am-5pm MST.

Q: What Are My Payment Options?

A: We accept all major credit cards including Mastercard, Visa, American Express. We also accept Paypal, Amazon and Google Checkout payments.

Q: Will I Get Charged A Sales Tax?

A: You will get charged a sales tax if shipping orders to Colorado.

Q: How Do I Check The Status Of My Order?

A: You can review the status of your order via our My Account feature. To do so, please go to My Order History.

Q: How Do I Cancel My Order?

A: Please call us at (877) 723-2980 if you'd like to cancel your order. Your order will be cancelled and you will get a full refund if it hasn't shipped yet. If your order has shipped it will be handled as a return. See our Returns & Exchanges Policy for more information.

Q: How Do I Return My Order?

A: Please call us at (877) 723-2980 if you'd like to return your order. Your order may be subject to return shipping and restocking fees. See our Returns & Exchanges Policy for more information.

Shipping

Q: How Do I Track My Packages?

A: Click on the "Order History" link on the Welcome page of My Account, then click on your order to view its status. If the items you'd like to track have been shipped, the tracking information will be displayed for you there. Go to my Order History.

Q: When Will My Order Ship?

A: Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the Internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time, e.g. 2 to 4 weeks. Each product page on our site includes the estimated Lead Time, e.g. "In stock, 5 to 10 business days lead time", to give you an idea of how quickly your order will leave the warehouse. Please see our Shipping Policy page for more information.

Q: When Will My Order Arrive?

A: For Small Parcels and Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order ships. For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Note that from beginning to end it is common for heavy shipments to take a few weeks from the initial order date until final delivery. Please see our Shipping Policy page or call us at (877) 723-2980 for more information.

Returns

Q: What's The Standard Return Policy?

A: You can return your order within 30 days subject to the terms of our Returns & Exchanges Policy.