First Alert Warranty

If your First Alert safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Customer Service for prior authorization in advance and they will direct you on what steps to follow.

After-Fire Replacement Guarantee

If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:

a. Your name and address.
b. The model number and a photo of the burned unit.
c. A copy of the fire department, insurance or police report.
Send this information to:

First Alert/BRK Brands, Inc.
3901 Liberty Street Road